Picked up

What does “Picked up” mean?

The courier has collected the parcel from the sender.

What it means

The sender has handed the parcel to the courier, either through a pickup at their address or by dropping it at a branch or drop-off point.

From here the courier, not the seller, is responsible for the parcel, and the tracking number starts getting regular updates.

Watch out for “Shipping Label Created” or “create bill to system”. Some couriers group these here, but they really mean the seller has printed a label — the parcel may not be with the courier yet.

Real courier wording

Actual status messages from couriers that ETrackings classifies as this status. Thai couriers often report in Thai.

เข้ารับพัสดุแล้ว รับพัสดุเข้าสู่ระบบ J&T Express รับพัสดุแล้ว เคอรี่เข้ารับพัสดุแล้ว สปีดดีเข้ารับพัสดุสำเร็จ รับฝาก Shipment picked up Pickup Scan

How long it usually takes

Most parcels move on to “In transit” the same day or the next, once they reach a sorting centre.

What to do next

Nothing to do yet — just wait for the next update.
Turn on notifications in the ETrackings app so you hear about the next update without checking.
If it only says a label was created for more than 2–3 days, ask the seller whether the parcel has actually been sent.

Frequently asked questions

It says picked up, so why isn't it moving?

Parcels often wait for the branch's truck to the sorting centre, which may only run once a day. The status can sit still for about a day before it changes to in transit.

What's the difference between “label created” and “picked up”?

Label created means the seller has a tracking number but the courier may not have the parcel yet. Picked up means the courier physically has it.

Can I cancel a parcel after it's been picked up?

Cancelling or changing the address usually has to go through the sender. Recipients generally can't cancel directly with the courier.

For developers

The ETrackings API reports this stage as ON_PICKED_UP

See all API statuses

Other statuses

In transit The parcel is moving between sorting centres and branches. Arrived at delivery branch The parcel is at the branch near you, waiting to go out. Out for delivery A driver is bringing the parcel to the recipient. Delivered The parcel has been handed to the recipient or a pickup point. Failed delivery The driver tried but couldn't deliver — action needed. Returned to sender The parcel is on its way back to the sender. No tracking updates The status has been stuck with no new scans.

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