What does “Failed delivery” mean?
The driver tried but couldn't deliver — action needed.
What it means
The driver tried to deliver but couldn't. Common reasons: they couldn't reach the recipient by phone, nobody was home, the address was incomplete or wrong, or the recipient asked to reschedule.
Most couriers try again once or twice. If those attempts fail too, the parcel is returned to the sender.
Real courier wording
Actual status messages from couriers that ETrackings classifies as this status. Thai couriers often report in Thai.
นำจ่ายไม่สำเร็จ
ติดต่อผู้รับไม่ได้
ที่อยู่ปลายทางไม่ถูกต้อง
ผู้รับขอเลื่อน
Delivery attempted; recipient not home
Our Ninja was at location, but could not reach the recipient
Invalid address
How long it usually takes
After a failed attempt, couriers usually try again the next working day. How many attempts they make, and how long before returning it, varies by courier.
What to do next
- Contact the courier as soon as possible (numbers below) to rearrange delivery or fix the address. The longer you wait, the more likely it is to be returned.
- Check that the phone number you gave the seller is correct and reachable.
- If the address is wrong, tell the seller too — some couriers only accept address changes from the sender.
Courier contact numbers
The courier can sort this out fastest. Have your tracking number ready before you call.
Frequently asked questions
It says failed delivery but I was home all day?
It happens when the driver can't get through by phone or can't find the address. Contact the courier with your tracking number to rearrange, and give them a landmark for your address.
Will the courier try again on its own?
Usually, yes. But contacting them yourself gets the parcel to you faster and makes a return less likely.
Can I pick it up from the branch?
Many couriers allow it. Call the delivery branch first to check the parcel is there, then bring ID and the tracking number.
For developers
The ETrackings API reports this stage as ON_UNABLE_TO_SEND