Arrived at delivery branch

What does “Arrived at delivery branch” mean?

The parcel is at the branch near you, waiting to go out.

What it means

The parcel has reached the branch or delivery hub that covers the recipient's area.

The branch sorts parcels by driver route before loading them for delivery.

Real courier wording

Actual status messages from couriers that ETrackings classifies as this status. Thai couriers often report in Thai.

พัสดุถูกจัดส่งถึงสาขาปลายทาง ระหว่างการขนส่ง พัสดุถึงสาขา รับเข้าคลังปลายทาง Arrival at Delivery Office Parcel has arrived at the local delivery hub Arrived At Dhl Delivery Facility

How long it usually takes

Most parcels go out for delivery the same day or the next working day. Parcels that arrive in the afternoon or evening usually go out the following day.

What to do next

Get ready to receive it — make sure the phone number you gave the seller is reachable.
If you won't be home, contact the delivery branch to rearrange or hold it for pickup (some couriers let you do this in their own app).

Frequently asked questions

Can I collect it from the branch myself?

Many couriers allow it, but call the branch first — the parcel may already be on a delivery van — and bring ID and the tracking number.

It reached the branch days ago but hasn't gone out. What now?

After more than 2 working days, contact the courier with your tracking number. The address may be unclear or the parcel may be stuck at the branch.

Other statuses

Picked up The courier has collected the parcel from the sender. In transit The parcel is moving between sorting centres and branches. Out for delivery A driver is bringing the parcel to the recipient. Delivered The parcel has been handed to the recipient or a pickup point. Failed delivery The driver tried but couldn't deliver — action needed. Returned to sender The parcel is on its way back to the sender. No tracking updates The status has been stuck with no new scans.

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