Main Delivery Statuses You Need to Know
When you track a parcel, you'll see various statuses indicating where your parcel is in the delivery process. Below are the key statuses with explanations.
| Status | Meaning | What to Do |
|---|---|---|
| Picked Up | The courier has collected the parcel from the sender and logged it into the system | No action needed — your parcel has entered the delivery process |
| In System | The parcel has arrived at the courier's sorting center and is being prepared for dispatch | No action needed — this status is usually brief |
| In Transit | The parcel is on the move, possibly traveling between sorting centers toward the destination | No action needed — this status may last 1-3 days depending on distance |
| Arrived at Station | The parcel has reached the delivery station near the recipient's address | Be prepared — delivery will happen within 1 day |
| Out for Delivery | A delivery agent is currently on the way to deliver your parcel | Stay at the delivery address to receive your parcel |
| Delivered | The parcel has been successfully delivered to the recipient | Check the parcel condition |
| Failed Delivery | Delivery was unsuccessful — reasons include no one home, wrong address, or unreachable phone number | Contact the courier to reschedule delivery |
| Returned | The parcel is being sent back to the sender after multiple failed delivery attempts | Contact the seller to arrange re-shipment |
Thailand Post-Specific Statuses
Thailand Post has some unique statuses that differ from private couriers.
- Accepted at Post Office: The parcel has been dropped off at the post office and is waiting to be transported to the sorting center
- Arrived at Customs: International parcels have reached customs for inspection
- Available at Post Office: The parcel is waiting for pickup at the local post office (for cases where home delivery is not available)
- Returned to Sender: Delivery failed and the parcel is being sent back to the origin
Flash Express-Specific Statuses
Flash Express uses a straightforward status system.
- Sender has shipped: The sender has submitted the parcel to the system
- Package in transit: The parcel is moving between distribution centers
- Package arrived at station: The parcel has reached the destination branch
- Package out for delivery: A delivery agent is delivering the parcel
- Delivery successful: Successfully delivered
- Delivery failed: Delivery was unsuccessful — automatic re-delivery will be scheduled
Statuses You Don't Need to Worry About
Many statuses are a normal part of the delivery process and don't require any concern.
- In Transit: This status may not update for 1-2 days, especially for inter-province deliveries — this is normal
- Arrived at Sorting Center: Parcels may pass through multiple sorting centers, with each one updating the status
- Pending Delivery: The parcel has reached the destination branch and is queued for delivery
Statuses That Require Action
In some cases, you should contact the courier promptly.
- "In Transit" status hasn't changed for more than 5 days
- "Failed Delivery" has occurred more than 2 times
- "Returned" status even though you never refused the parcel
- No status update at all more than 24 hours after the parcel was shipped